The Reporter E-Letter Articles

01Feb2018

Teamwork and the Changing Role of Legal Secretaries

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WHAT IS TEAMWORK?
Teamwork is the ability to work together towards a common vision  It is less “me” and more “we.” Teamwork improves efficiencies and manages workflows. It also builds camaraderie, which makes a cohesive unit. Teamwork affords an opportunity to meet and work with new lawyers, paralegals, and other staff.
21Sep2016

Workplace Bullying

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Workplace bullying is a serious problem which affects many individuals on a daily basis.  Sometimes people are not even aware that they are being bullied or are too afraid to speak up out of fear of being fired.  Did you know that workplace bullying can have a direct impact on your work performance and can hinder your career? 
20Apr2016

Mentoring: A Practical Way to Pay It Forward

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Recognize those who supported you by supporting your junior colleagues When you look back at your first few years of working as a Secretary, do you recall the times when you felt that you had really learned something? Those times when you mastered a skill or dealt with a person in a way that spelled out to you (and often to others,
20Apr2016

Social Media Etiquette: Five Ways to Be Appropriate at Work

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While it’s true that most employees know proper etiquette for using social media sites like Facebook and LinkedIn, there are many who don’t. In fact, a recent survey from email security firm Proofpoint finds seven percent of organizations have fired an employee because of activity on social media sites. Ouch! And another 20 percent said employees have been disciplined over social media activity.
18Nov2015

Seven Delegation Tips for Administrative Assistants

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For admins, delegation can be a challenge. It’s hard to delegate when you’re not the one in charge, and most admins are accustomed to being the ones delegated to. To a certain degree, both of these things may be true. But there are still ways to get help from others even if you’re not in a position of authority or leadership.
23Sep2015

Five Powerhouse Strategies for Creating Administrative Peer Power

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Coming together is better than fighting for your own agenda. When you are trying to create change, whether in a process or for the administrative community in your organization, it is much easier to be persuasive when there is a group. There is strength in unity. Whether there are two administrative professionals in your office or 200,
01Oct2014

Ten Ways to Encourage Others in the Workplace

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How often do you give or receive encouragement? If you were asked to encourage five people a day, would you find it challenging? I was asked to do this recently, and it was more difficult than I thought it would be. It seemed forced and perhaps insincere. At the same time,
01Mar2014

Identifying & Ending Workplace Bullying Gains Momentum

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By Emily Sneddon, Esq.
Efforts are underway on several fronts to once again raise the standard of acceptable (and legal) behavior at work. The new area of concern is the elimination of workplace bullying. Quite frankly, if you are a workplace bully, your employment future does not look good.
10Dec2013

Can You Hear Me Now? Five Tips for Effective Client Communication

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By Chere, Estrin, The Estrin Report
“The single biggest problem with communication is the illusion that it has taken place.” George Bernard Shaw Those legal professionals who are effective in client communications are those who stop, for just a moment, to reflect upon who their clients are, the client’s personal makeup,
01Nov2013

Ten Tips for Dealing with Difficult People at Work

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In every workplace, you will have difficult coworkers. Dealing with difficult coworkers, bosses, customers, clients, and friends is an art worth perfecting. Dealing with difficult situations at work is challenging, yet rewarding. You can increase your skill at dealing with the difficult people who surround you in your work world. These tips will help you.
01Sep2013

I’m a Survivor – Maintaining a Positive Attitude

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By Alexis Kessler, Baldwin County ALP (Alabama)
We’ve all worked with that one person whose voice just makes you want to cringe when you hear them say your name, or their name comes up on your caller ID and you wonder, “Do I really have to answer it?” Of course you do.
01Jul2013

Managing Conflict in Meetings or Presentations

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We have all, at some time, encountered the steamroller and the sniper. “Steamrollers” are aggressive, hostile, and intimidating; they don’t listen, they talk over what anyone else may have to say, and they bludgeon others with their views and demands. “Snipers” are far more insidious; they seek to undermine, often indirectly,
01Jun2013

Are You Assertive?

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Everyone recalls a time or a particular situation when we wish we had been more assertive. Assertive communication is all about putting our point of view over – clearly and calmly, free from the distortion of mood or circumstances – so that we can best communicate how we feel about something and what we need as a result.
01Mar2013

Attributes of Excellent Client Services

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By Fran McClean, PLS
When you think of client service, what comes to mind? Think about it. Client service is all about how we treat our clients. Take a moment to think about your day. Are you providing excellent or proper client service (both internally and externally)? If you are not sure how you can improve the quality of service,
01Jul2012

Does Your Attorney Suffer From Technophobia?

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By Carl Morrison, PP, AACP and Gavin W. Manes, Ph.D
Attorneys have been historically slow to adopt new technology, and now is no exception. Many attorneys of the “Baby Boomer” and earlier generations are accustomed to creating, using, and storing paper documents despite the greater efficiency afforded by electronic media.
01May2012

Converting Self-Criticism to Compassionate Support

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By Sarah Jeffrey-Gray
At times we can be our own worst enemy. While this can take any number of forms, one particular culprit is self-criticism. You know the sort of thing: you find yourself saying or thinking things like “I’m useless,” “What an idiot,” “I’m no good at this,”
01Feb2012

Interpersonal Communication

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By Des Whitehorn
The most effective communicators use a style that can change on each occasion and be adapted for each individual. This brings out the best in everyone, especially if you are a manager or team leader. These skills need continual practice and fine tuning until they become a natural response which is seen by others as appropriate across a wide range of situations.
01Feb2012

Listen While You Work

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By Lisa Carter
I have long held the belief that good listening is a form of art. That belief has been confirmed for me time and again through literature by licensed psychologists who explain the art of listening. They also acknowledge the rewards to gain from good listening skills as well as consequences suffered when these skills are absent.
01Jan2012

Confident Body Language

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By Sarah Jeffrey-Gray
Many of us are sometimes unaware of our body language, especially at times when we are under stress. Body language has a large part to play in situations where we want to feel confident and to come over as such to others. So it can be helpful to spend a little time being curious about our own tendencies and what messages we may be giving out.
01Dec2011

Are Good Manners a Requirement for Business Success?

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By Stacey Wagner, The Estrin Report
“Respect for ourselves guides our morals; respect for others guides our manners.”  Laurence Sterne  As I sat down to write this business etiquette blog for The Estrin Report, I wondered, are good manners a requirement for business success?  Not surprisingly, the answer is an unequivocal no.  
01May2011

Developing a Positive Attitude

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By Des Whitehorn
Attitude is a mind-set. It is the way you look at things mentally. When things are going well, a positive attitude is easy to maintain. But we’re all human and something will always happen to test our positive mind-set. So when that happens, here are the top 10 tips to help you bounce back and regain a positive outlook: Nurture your funny focus.
01Mar2011

The Paralegal’s Greatest Asset is the Legal Secretary

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USLegal
When a paralegal first joins a firm, it is natural for the paralegal to look up to the lawyer as the mentor. After a few days, the paralegal soon learns that the nearest and most accessible mentor is his secretary. Because the secretary is hidden behind the computer with a dangly headset,
01Aug2010

Working Well as a Team

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Teams are generally made up of all sorts of different types of people with different strengths and weaknesses. When the team works in balance, each member of the team feels encouraged to contribute his or her own strengths and capabilities to the team to support it, and the individual needs of each person (as opposed to things he or she might just want!) are respected.