One of our readers wrote this month’s feature article, which focuses on the skill of listening well and responsively. We hope this article and the rest of the contents in this issue will help you in your work.
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Listen While You Work
By Lisa Carter
I have long held the belief that good listening is a form of art. That belief has been confirmed for me time and again through literature by licensed psychologists who explain the art of listening. They also acknowledge the rewards to gain from good listening skills as well as consequences suffered when these skills are absent.
Listening well and responsively is an essential skill. It is more than just the ability to hear. It is the ability both to hear and understand. To hear and receive instruction is a must in order to complete necessary tasks in an efficient and timely manner within the workplace. As a Legal Assistant I am performing many tasks during my workday. I am transcribing documents, reading materials, emailing clients, and I am also listening for instructions to be given for specific tasks.
Listening is such a critical skill that companies have made it their business, literally, in order to gain a competitive edge. The customer is always right, as they say, and companies know they have to listen to what their customers want. This is a very effective method of growing their customer base.