The Reporter – December 2020

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30Nov2020

The Reporter – December 2020

  • Ofelia De La Rosa
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  Helpful Information for Legal Professionals
IN THIS ISSUE:
  • Exceptional Client Service, Inside and Out
  • Things You Should Never Do on Public Wi-Fi
  • Six Cybersecurity Tips When You Work from Home
  • Five Reasons to Trust a Password Manager and Not Your Notepad
  • How Do You Make “Do” and “Don’t” Plural

From the President

Hello,

As we quickly approach the holidays and new year, I’d like to remind you that our 2021 Federal and California calendars are now available. Click here if you’d like us to send you one.

I hope our articles continue to provide useful and worthy reading content.

Thank you for your support during this challenging year.

Best wishes,

Sheila Atkinson-Baker

Exceptional Client Service, Inside and Out

By Sam Bock

Today’s client is sophisticated. They have high standards, good working knowledge of the legal services they require, and in-house capabilities like never before. They expect partnership and shared insight, not a wizard attorney who works behind a curtain.

This is a positive development. It drives innovation and cooperation, ultimately pushing the effectiveness of legal teams to new heights. But it is no small feat to meet these demands. Often, the burden of accelerating a firm’s capabilities in areas that are ripe for innovation—including e-discovery—lands largely on litigation support teams.

At Relativity Fest 2020, we wanted to help these teams take control of their client service strategy and deliver truly exceptional results. David Disch, a customer success manager at Relativity, moderated the session “Exceptional Client Service in e-Discovery: How to Improve Your Game, Regardless of Job Title.” He was joined by McDermott Will & Emery’s Martha Louks and Alex Godofsky, the firm’s Director of Technology Services and Discovery Consultant, respectively.

Martha and Alex emphasized a few critical considerations for crafting better client service, including recognizing external and internal clients, effective communication tactics, and anticipating needs rather than responding to requests.

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Things You Should Never Do on Public Wi-Fi
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Six Cybersecurity Tips When You Work from Home
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  • Five Reasons to Trust a Password Manager and Not Your Notepad
    Read it »
  • How Do You Make “Do” and “Don’t” Plural
    Read it »
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