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APRIL 2013 • Capturing the Spoken Word and Each Other’s Hearts
• Attributes of Excellent Client Services
• Being Aware of Unhelpful Thinking Tendencies
• Improve the Quality of Your Audio
• TRAIN: Taking Realtime Awareness and Innovation Nationwide
• Courting Disaster! Test Yourself with This Interactive Game
IN THIS ISSUE: From the President
I hope you will be attending TechCon in Scottsdale, Arizona, April 19-21. It’s the NCRA’s most revolutionary approach to education that you won’t want to miss. Enjoy networking with other reporters, learn the latest developments in reporting, and benefit from valuable educational certification programs. I encourage you to go and have some fun!
A special “congratulations” goes out to Susan Graham, an ABI reporter from Westlake Village, California, who recently received her Registered Merit Reporter certification. Currently, there are only upwards of 3,000 Registered Merit Reporters in the U.S., so this is quite an accomplishment!
“I am thankful that I can still work and my hands have hung in there after 34 years of doing this!” Susan said.
Our hat is off to you, Susan, and to all of you who are diligent in your work, committed to our clients, punctual to depositions, and continually taking steps to excel in your profession.
We are grateful that you are on the Atkinson-Baker team.
Capturing the Spoken Word and Each Other’s Hearts
By Linda Smolkin
When we think of couples, more than a few come to mind. Lucille Ball and Desi Arnaz. Sonny and Cher. John Lennon and Yoko Ono. In the court reporting world, we have several couples who have captured the spoken word — and each other’s hearts. Some have met while on the job, others through mutual friends, and some even while visiting an online forum. Whether they’ve been together for decades or just met within the past few years, these court reporting couples have made a mark in the industry and have been there for each other along the way.
Attributes of Excellent Client Services
By Fran McClean, PLS
When you think of client service, what comes to mind? Think about it. Client service is all about how we treat our clients. Take a moment to think about your day. Are you providing excellent or proper client service (both internally and externally)? If you are not sure how you can improve the quality of service, here are a few attributes to consider:
“Being Aware of Unhelpful Thinking Tendencies”
“Improve the Quality
On a Saturday, everyone is doing something.
The children are playing outside. The dad is getting the mail. The mom is knitting. But the dog is starving.
The next day, everyone is doing the same thing but the dog is fed.
Who fed the dog?
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