The ABI Reporter E-Letter Articles

01Mar2013

Attributes of Excellent Client Services

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By Fran McClean, PLS
When you think of client service, what comes to mind? Think about it. Client service is all about how we treat our clients. Take a moment to think about your day. Are you providing excellent or proper client service (both internally and externally)? If you are not sure how you can improve the quality of service,
01Jan2013

Timesavers and Tips

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Case CATalyst Users: Timesavers to be had with just a little effort Total Eclipse Users: Sign up and get free access to tips! Check out this Eclipse user group! Cheetah Users: Archives of “Tip of the Week”
01Jan2013

Is Your Dictionary Getting in the Way of Realtime?

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By Anissa R. Nierenberger
When the National Court Reporters Association launched the Writing our Future initiative, it set for members a lofty goal: get everyone to write realtime. Anyone who attended last year’s NCRA annual convention in Las Vegas got that message again — big time. The realtime goal is its number one priority.
01Jan2013

Challenging Negative Self-Talk

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By Sarah Jeffrey-Gray
There are times when we talk to ourselves critically. Perhaps we just think it, or perhaps we voice it out loud. “I’ll never get this right.” “I’m such an idiot.” Phrases like this are a sure sign that emotional hijacking is at work. If we become aware that this is going on,
01Jan2013

Mentoring

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By Alexis Kessler
When people ask me what I do for a living, my answer is simple: “I’m a paralegal.” I then get the “I’ve always wondered what the difference is between a secretary and a  legal assistant/paralegal” question. I always respond that it depends on the structure of the firm and terms they prefer to use. 
01Nov2012

An Interview with Ralph Losey

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By Rebecca James, DiscoveryResources.org
Ralph Losey, one of the leading experts on e-discovery, is a partner and e-discovery chair at Jackson Lewis. His practice has been limited to e-discovery since 2006. Losey is a writer and an educator; he publishes books, articles and the e-Discovery Team Training blog; he teaches at the University of Florida;
01Nov2012

Clear Your Mind

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By Sarah Jeffrey-Gray
We all carry around a fair amount of emotional baggage – things which have annoyed or worried us, whether they are to do with work, home or our social life. These things can create emotional clutter in the mind unless we develop healthy ways to clear them out so we can concentrate better on what is good for us.
01Oct2012

Tools for the Sustainable Law Office

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By The Center for Earth Leadership
To promote sustainable office practices, the Center for Earch Leadership has created six tools for use in a law office setting. Additionally, annotated versions of selected checklists and supplemental materials are available for education of office personnel. Model Office Sustainability Policy.  A key element in any office initiative is a sustainability policy adopted by the management team. 
01Oct2012

A Shoutout to Paralegals

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By Jamie Collins, The Paralegal Society
Have you had your day hijacked recently? Ha! Of course you have — you’re a paralegal! Let’s face it. We as paralegals are planners. We make to-do lists, organize things (and attorneys), and draw up masterful contingency plans, day in and day out.
01Oct2012

Achieving Personal Objectives

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By Judith Di-Castri
Do you need to stretch yourself more in terms of development?  Do you wish you could achieve more?  Do you sometimes feel stuck in a rut?  Set yourself some personal objectives to achieve.  To help you achieve them, here are the top ten tips, including the SMART model: Specific  Make sure the objective you want to achieve is as specific as possible. 
01Aug2012

A Stress-Free Career? Are you Living in Dreamland?

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By Chere Estrin, The Estrin Report
Stress doesn’t really scare me. It is part and parcel of our lives. Why, might you ask, would anyone say that?  Probably because in the second half of my work life, I have found the secrets to a relatively stress-free career. Article after article has been written about stress. 
01Aug2012

Don’t Try to Manage Time, Manage Your Activities

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By Allison C. Shields, Esq.
You can’t really “manage” time, which is why I’m not the biggest fan of the term “time management.” I only use it – and then only very reluctantly – because that’s the term most people are familiar with. But in actuality, the only thing you can control is what you do with your time;
01Jul2012

Text Message Preservation

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By Sharon D. Nelson, Esq., John W. Simek and Jesse M. Lindmar,Sensei Enterprises, Inc.
With an average of 193.1 billion text messages sent every month in the United States, the importance and use of text messages in litigation is ever-increasing.  As a consequence, the importance of text message preservation for e-discovery is also growing. 
01Jul2012

Does Your Attorney Suffer From Technophobia?

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By Carl Morrison, PP, AACP and Gavin W. Manes, Ph.D
Attorneys have been historically slow to adopt new technology, and now is no exception. Many attorneys of the “Baby Boomer” and earlier generations are accustomed to creating, using, and storing paper documents despite the greater efficiency afforded by electronic media.
01Jun2012

Why Worrying Well is Good for You

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It is often said that we ought not to worry. In fact, this is far from the case, provided we ‘worry well.’ Our brains thrive on being stretched and on finding solutions to difficulties. When we worry well, we engage both our higher intelligence and our innate creativity, which not only reduces stress but also gives us a sense of competence and achievement.
01Jun2012

In Search of the Rest of Your Career

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By Chere Estrin, KNOW Magazine
We all start out headed in one direction, and, darn it, if we don’t end up in another. There are estimates that people have three to five completely different careers in one lifetime. That’s a lot of time invested when including the decision-making process,
01May2012

Using an iPad to Recreate a Scene in a Deposition

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When taking a deposition of an adverse witness, I sometimes want to pin down a witness on exactly where he was standing or where some other events took place.  This can be difficult with simple questions and answers because even if the witness gives one explanation for where things took place,
01May2012

Converting Self-Criticism to Compassionate Support

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By Sarah Jeffrey-Gray
At times we can be our own worst enemy. While this can take any number of forms, one particular culprit is self-criticism. You know the sort of thing: you find yourself saying or thinking things like “I’m useless,” “What an idiot,” “I’m no good at this,”
01May2012

Big Time Small Town: Creating a Road Map to Success

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By Maggie Gregory, Contributing Writer for Ms-JD.org
This month, I’m going to show you how to make a road map to reach your goals in fifteen minutes or less.  Maps are important both for driving to physical destinations and for reaching your personal destinations.  While I might, possibly, eventually be able to drive to Portland,
01Apr2012

Woman Lawyers as World Leaders

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By Susan Smith Blakely, Best Friends at the Bar
Last week I had a bit of an epiphany about the need for more women lawyers to stay in the profession.  I was scrolling through some recent news items on women leadership in preparation for a speech that I will deliver at a law firm later this week.
01Apr2012

What’s Hot in E-Discovery?

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By Sharon D. Nelson, Esq. and John W. Simek, Sensei Enterprises, Inc.
Machine-Assisted Review Let’s start with a very hot if not very sexy topic. You may have heard of new technology called predictive coding or technology-assisted review. Recently, we’ve seen the phrase “machine-assisted” review a lot. They are all the same thing.
01Apr2012

A Mature Paralegal’s Story in Today’s Legal Market

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I am a paralegal.  I am a “mature” paralegal.  I rose through the ranks to become a paralegal.  I didn’t take a class, get a certificate or any other degree (AS/BS).  I am of the “original” paralegals, that worked her way up to paralegal.  I have knowledge gathered through years of doing the work.
01Mar2012

How Productive Will You Be in 2012?

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By Katy Goshtasbi, Esq., Puris Image
Right around this time of year, some of us get serious about how we want to “be” in the new year.  Many of us may set New Year’s resolutions, but only some of us are genuine about it. Oftentimes, people set resolutions involving productivity and production. 
01Mar2012

Making the Record

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By Lynda Batchelor Barker, Registered Diplomate Reporter
The reporter’s transcript is an important document before, during, and after a trial. The transcript is used for trial preparation, briefs, impeachment purposes, and, of course, for appellate review. Property, freedom, and life all can depend on a clear and accurate record.
01Feb2012

Write Shorter

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By Ron Cook, CCR, RMR, CRR, Premier Realtime, Seattle
After years and years (I won’t admit how many) of dutifully writing things out, for the past five-plus years, I have been steadily trying to compact my writing style. I have kept my eyes and ears open for any and all briefs and techniques that make sense to me.
01Feb2012

The Value of Certification

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By Joyce Z. Casey, RDR, CRR, CBC, CCP
In times of economic downturn, it may be tempting to let your certification lapse or to reduce your continuing education aspirations. But with high unemployment rates and fierce competition for available jobs, you may now need your credentials more than ever before.
01Feb2012

Overcoming Procrastination

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Many people have a tendency to procrastinate. This could be because the task is complicated, you’re unfamiliar with it, there’s a prospect of conflict, or you simply prefer to socialize rather than work! But motivating yourself to “do” rather than “avoid” some tasks will result in higher levels of achievement,
01Feb2012

Interpersonal Communication

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By Des Whitehorn
The most effective communicators use a style that can change on each occasion and be adapted for each individual. This brings out the best in everyone, especially if you are a manager or team leader. These skills need continual practice and fine tuning until they become a natural response which is seen by others as appropriate across a wide range of situations.
01Feb2012

Listen While You Work

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By Lisa Carter
I have long held the belief that good listening is a form of art. That belief has been confirmed for me time and again through literature by licensed psychologists who explain the art of listening. They also acknowledge the rewards to gain from good listening skills as well as consequences suffered when these skills are absent.
01Jan2012

Overcoming Procrastination

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Many people have a tendency to procrastinate. This could be because the task is complicated, you’re unfamiliar with it, there’s a prospect of conflict, or you simply prefer to socialize rather than work! But motivating yourself to “do” rather than “avoid” some tasks will result in higher levels of achievement, satisfaction,
01Jan2012

Confident Body Language

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By Sarah Jeffrey-Gray
Many of us are sometimes unaware of our body language, especially at times when we are under stress. Body language has a large part to play in situations where we want to feel confident and to come over as such to others. So it can be helpful to spend a little time being curious about our own tendencies and what messages we may be giving out.
01Jan2012

Social Media & Internet Investigations

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By Cliff Mosby
For attorneys, and for many of the private investigators that specialize in supporting attorneys in their legal efforts, the world of social media remains largely uncharted territory. Unlike the early explorers who mapped our relatively solid physical world, we are faced with the problem of trying to navigate an ever-changing landscape in the virtual world of the internet.
01Dec2011

Are Good Manners a Requirement for Business Success?

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By Stacey Wagner, The Estrin Report
“Respect for ourselves guides our morals; respect for others guides our manners.”  Laurence Sterne  As I sat down to write this business etiquette blog for The Estrin Report, I wondered, are good manners a requirement for business success?  Not surprisingly, the answer is an unequivocal no.  
01Nov2011

Reporting the Michael Jackson Trial – Part One

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NCRA has been in touch with the official court reporters who are covering the involuntary manslaughter trial of Michael Jackson’s doctor. They are Mavis Theodorou and Patricia McNeal, official reporters for the Los Angeles Superior Court. They have agreed to keep us posted on the news that court reporters want to know about the case.
01Nov2011

Reporting the Michael Jackson Trial – Part Two

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NCRA has been in touch with the official court reporters who are covering the involuntary manslaughter trial of Michael Jackson’s doctor. They are Mavis Theodorou and Patricia McNeal, official reporters for the Los Angeles Superior Court. They have agreed to keep us posted on the news that court reporters want to know about the case.
01Nov2011

Ten Things That Trouble Judges About E-Discovery

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By Craig Ball
As counselor, consultant or court-appointed special master, my law practice revolves around electronically stored information (ESI)–seeking to salvage the wrecks others have made of e-discovery and helping parties to navigate unfamiliar shoals. The goal is to forestall or resolve conflicts with judges incensed by parties’ failure to fulfill e-discovery duties.
01Oct2011

Ten E-Mail Organization Tips

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By Judith Kallos
Who hasn’t experienced frustration trying to organizing their inbox!? I receive close to 400 e-mails each day due to the variety of activities and contacts I have online. For some I am truly interested in their content – most I am not. A big part of keeping your inbox and your e-mail organized is discipline.
01Oct2011

Gaining Respect at Work

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By Michael Hall
Some office environments are not for the faint of heart, where it can be hard not to feel self-conscious or awkward, even if you are a confident person in your personal life. However, it is not as difficult as it may seem to get the confidence you need to have successful relationships at work.
01Oct2011

The Paralegal World According to Sara Youngers

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By Chere Estrin,
Sara Youngers has a unique position.  In addition to working in litigation, Youngers also works on legal billing fee analyses.  In other words, she may be auditing the time your law firm bills to its clients.  In an exclusive Q&A, Youngers talks about her career, her duties,
01Oct2011

Dealing with Negative People

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By Sarah Jeffrey-Gray
We spend more time at work than at home with our family or out with our friends. The relationships which we have at work (whether with clients or colleagues) and how we react to the people involved make a significant contribution to our overall happiness and sense of well-being.
01Aug2011

Why Punctuality Matters

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By Ali Luke
Do you often find yourself running late? Perhaps it’s been a life-long problem – at college, you were always sloping into class five minutes after the professor had begun. It might not have mattered too much then … but in the working world, punctuality is crucial.
01Aug2011

Heroes in the Field: The Story of Glenda Cook

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By Rodney Lumpkin
How One Paralegal Overcame Tremendous Obstacles to be Recognized and Awarded for  Extraordinary Efforts Domestic or intimate partner violence may be one of the most widespread criminal offenses in America. Yet it is consistently one of the least reported. Although most abuse victims are female, there is no typical victim.
01Aug2011

Why Did I Become a Paralegal?

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I currently work as a Litigation Paralegal in arguably one of the most renowned personal injury firms in the State of Indiana. Our firm’s founder, Louis “Buddy” Yosha, has earned legendary status during his impressive career as a trial lawyer, which has now spanned more than four decades. He is a fierce and dedicated advocate for the injured and has garnered himself a reputation as a witty,
01Aug2011

Stressed Out and Going Nowhere

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By Chere Estrin, The Estrin Report
Being a tad stressed out lately, I decided to research the topic and, unfortunately, came up with the same old boring routine run-of-the-mill suggestions. There’s nothing worse than for stressed out paralegals and legal professionals to read another article on stress that tells you to: Take a break.
01Aug2011

Why Did I Become a Paralegal?

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I currently work as a Litigation Paralegal in arguably one of the most renowned personal injury firms in the State of Indiana. Our firm’s founder, Louis “Buddy” Yosha, has earned legendary status during his impressive career as a trial lawyer, which has now spanned more than four decades. He is a fierce and dedicated advocate for the injured and has garnered himself a reputation as a witty,
01Aug2011

Methods of Backing Up Work

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By Sally Jenkins
Do you make regular backup copies of your work? We all know how temperamental computers can be – one minute they’re working fine and then the next they freeze up and refuse to do anything. Usually the ‘turn it off and back on again’ method brings the machine back to life and everything is hunky-dory again,
01Aug2011

Doing Things Carefully

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wisdompage.com
My brother Dave has the attitude. I first noticed it twenty years ago when he showed me the boat he’d built. What a beauty! Every piece of hand-shaped wood was just right, and he’d given the boat many coats of spar varnish. This brought out the richness of the wood’s grain and color to the point where it almost glowed.