Customer Service

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Customer Service

Fast. Honest. Reliable.

Our clients consistently rave about how friendly and responsive our staff is.  Our online service allows clients to access their calendar and all transcripts from past depositions and includes a scheduling form to simplify the scheduling process.  Clients comment on how easy it is to use.

Since we have so many reporters, we provide reporters in your area, even at the last minute, to help with emergency-type situations.  We also have an after-hours hotline, so you can reach one of our scheduling personnel any time of the day or night.

We email transcripts, including PDF, e-transcript, and plain text formats, including exhibits.  Included with the hard-copy transcripts is a CD with all transcript formats and exhibits.  We use the best binding for transcripts, making them easy to pull apart for copying.

We provide conference rooms when requested in cities across 48 states.

Here are some ways in which we go the extra mile to ensure excellent customer service:

√ Our calendar department checks and double checks the depositions you have on calendar to ensure that there are no errors.  You get email confirmations and a phone call the day before, as needed, to ensure the court reporter shows up and is on time.

√ We have a tracking system that tracks all the depositions, once they’ve been taken, and we have reporter coordinators who follow up with CR’s who ensure the transcripts arrive in the office on time.  Then there’s quality control checks to ensure that the transcript is accurate.  This means you get transcripts on time, and they are accurate.  This reduces stress for you because your attorney gets accurate transcripts.

√ All of our staff go through thorough customer service training so that you get quick response to needs.  This helps you because we know you’re busy.

√ When you need a court reporter at the last minute, our calendar team goes into action and quickly locates a reporter and gets them to the deposition, keeping you informed every step of the way.

√ We offer out-of-town scheduling service.

 

“We love everything about you! We’ve had some tricky last-minute scheduling, and Atkinson-Baker always comes through. We’ve never had a bad experience. I can’t think of any way to improve your perfection!” T.L., Danville, CA

“Service has been great! Your staff is always prompt, courteous, and flexible. Sometimes I have to change things several times (or at the last minute), and they are always very accommodating. Keep up the good work!” A.C., San Diego, CA

“I have dealt with many court reporter agencies before, but I have never seen an operation as seamless as Atkinson-Baker. I received excellent service on the phone, timely confirmations from Settings, and you scheduled the court reporter early and sent me the contact information as promised.” S.U., Chicago, IL

“Since changing over to Atkinson-Baker, I and my assistant have had the MOST pleasant experience dealing with all of the AB staff, from all angles. From scheduling, taking and reviewing depositions (including online access) to transcripts and exhibits, it has been a joy. In my 25 years practicing, I have never been as pleased, and I mean that. Atkinson-Baker’s partnership with me has given me the ability to wield a big gun, even though I am a small firm, and that ability has been essential.” L.A., Beverly Hills, CA

“You can be assured that I will be contacting you in the future for your services. You and your associates are an invaluable commodity that we have come to depend on. Thank you for making our lives so much simpler when it comes to scheduling depos!” L.S., Waterloo, IA